Privacy Policy

2. What Personal Data Do We Collect?

We may collect the following types of information:

A. Information You Provide Directly

• Personal Details: Name, surname, email address, phone number, date of birth.
• Booking Information: Travel itinerary, hotel and flight details, tour preferences.
• Payment Details: Credit card information, billing address (only for payment processing).
• Communication Records: Emails, messages, or calls between you and our customer support.

B. Information We Collect Automatically

• Website Usage Data: IP address, browser type, pages visited, time spent on our site.
• Cookies & Tracking Technologies: To improve website performance and provide a better experience.

C. Information from Third Parties

• Social Media Integration: If you interact with us via platforms like Facebook, Instagram, or WhatsApp.
• Partners & Suppliers: If you book through travel agencies that collaborate with us.

3. How Do We Use Your Data?

We collect your data for the following purposes:

✅ To process bookings & payments: Ensuring that your tour reservations are confirmed and managed.
✅ To personalize your experience: Offering customized travel recommendations and special offers.
✅ To communicate with you: Providing booking confirmations, travel updates, and support.
✅ To comply with legal obligations: Such as tax records, fraud prevention, and government regulations.
✅ To improve our services: Analyzing website traffic, improving our website, and conducting surveys.

We do not sell or rent your personal data to third parties.

4. How Do We Protect Your Data?

We implement strict security measures to ensure that your personal information is protected against unauthorized access, alteration, or loss. Our protection methods include:

🔒 SSL Encryption: All transactions on our website are protected with Secure Socket Layer (SSL) encryption.
🔒 Data Access Restrictions: Only authorized employees can access sensitive customer information.
🔒 Regular Security Audits: We review and update our cybersecurity protocols to prevent breaches.
🔒 Secure Payment Processing: We work with reputable third-party payment providers to ensure the safety of financial transactions.

5. How Long Do We Keep Your Data?

We retain personal data only for as long as necessary:

• Booking & Transaction Records: Retained for at least 7 years for legal and accounting purposes.
• Marketing Preferences: If you have opted in for marketing, we keep your contact details until you opt out.
• Inactive Accounts: If your account is inactive for 3 years, we may delete your information unless required for legal purposes.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance user experience and analyze website traffic.

Types of Cookies We Use:

🍪 Essential Cookies: Required for website functionality (e.g., login, booking system).
📊 Analytics Cookies: Track website usage to improve performance.
🎯 Marketing Cookies: Help us show relevant ads on Google and social media.

You can manage your cookie preferences via your browser settings.

7. Who Do We Share Your Data With?

We only share your personal data with trusted third parties when necessary:

1. Travel & Booking Partners: Airlines, hotels, tour guides, and transportation providers.
2. Payment Processors: Visa, Mastercard, Western Union (for secure transactions).
3. Legal Authorities: If required by Turkish law or government regulations.

We ensure that all third parties follow strict data protection policies before sharing any personal data.

8. Your Rights & Choices

As a customer, you have the following rights regarding your personal data:

✔ Right to Access: Request a copy of your personal data.
✔ Right to Rectification: Correct inaccurate or incomplete data.
✔ Right to Erasure (Right to Be Forgotten): Request the deletion of your data.
✔ Right to Object: Stop us from processing your data for marketing purposes.
✔ Right to Data Portability: Transfer your data to another provider.

To exercise your rights, please contact us at [email protected]. We will respond within 7 days.

9. International Data Transfers

If you are booking from outside Turkey, your personal data may be transferred to Turkey where our servers are located. We ensure that all data transfers comply with GDPR (General Data Protection Regulation) and Turkish KVKK laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page, and if significant updates are made, we will notify customers via email.